Shipping & Delivery Information
We are committed to providing the best customer service; some* your purchases from modern Optics are replaceable and retrieved within 7 days from the date of arrival. All you need is:
- Then contact customer care number here
.We guarantee the return of products in the event of your receipt damaged
- Shipping period for large cities within 3 days and for governorates within 4 - 5 days
- Product processing time of 24 Yen 36 hours, God willing
All you have to do is contact the customer care team here and tell them the products you want to replace and the new products you want, and they will serve you perfectly.
If you wish to retrieve the application:
- He will send a coupon in the form of an SMS message and email the value of the goods you wish to retrieve
- The shipping method will be sent by e-mail and you will be notified by SMS
- The products are delivered to the shipping company in its original condition
- Attention: Please be sure to receive a copy of the refund invoice delivered to you by the shipping company and keep it
- Once you receive the goods, you can use the Coupon at any time to purchase any products you wish to purchase from Modern Optics
- If you wish to receive the returned goods in cash, after receiving the returned products, you will receive a form on your e-mail and require you to fill in your bank account information or contact the customer care team and provide them with the account number to transfer the value of the goods to you. This may require a 5-day wait from the date of receipt of your orders from the shipping company
You cannot transfer the amount to your bank account if you exceed the period specified in the form of refund form, which is 15 days from the date receipt of the product and the refund will be replaced by a coupon
- The value of the marketing offers will be deducted from the value of the goods returned (eg when returning goods from a request containing marketing offers, the value of the marketing offers will be deducted from the total returned goods).
Contact our customer care team
You cannot replace or redeem the packaging.
- Replacement for the first time all the requests for retrieval and replacement we do for free and does not bear the customer any additional costs.
Cost of shipping replacement and retrieval within the Kingdom:
Replacement for the second time for the same order the customer will bear the cost of shipping the new order.
- Replacement For the first time, the customer will bear the cost of sending the products to the site. The cost of shipping the new replacement request will be free of charge to the customer.
- Replacement for the second time for the same request and the following will be borne by the customer the cost of sending products to the site, also the cost of shipping the new order
** Products that are custom made according to the client's size such as eyeglass lenses or contact lenses **